These Terms and Conditions set out the basis on which Cleaners SW1 provides cleaning services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company, or organisation booking or receiving services from Cleaners SW1.
Company means Cleaners SW1, the provider of the cleaning services.
Service or Services means the cleaning services provided by the Company, including but not limited to regular domestic cleaning, one-off cleaning, end-of-tenancy cleaning, office cleaning, and related services as agreed with the Client.
Cleaner means any employee, contractor, or representative engaged by the Company to deliver the Services.
Premises means the property or location where the Services are to be performed.
The Company will provide cleaning services as agreed between the Client and the Company at the time of booking. The specification of the Service, including tasks to be carried out, approximate duration, and any additional requirements, will be confirmed during the booking process.
The Company reserves the right to adapt the Services where reasonably necessary, for example for health and safety reasons, to protect the property, or due to the condition of the Premises. Any substantial variations will be discussed with the Client where practicable.
Bookings can be made by the Client through the Company’s accepted booking channels as communicated on its marketing materials or website. By making a booking, the Client confirms that they have the authority to enter into this agreement on behalf of themselves or any organisation they represent.
The Client must provide accurate and complete information during the booking process, including the address of the Premises, type and size of the property, type of Service required, preferred date and time, and any access instructions. The Company relies on this information to allocate sufficient time and resources for the Service.
All bookings are subject to availability. The Company will confirm the booking date, time, and type of Service. A booking is not considered accepted until the Client receives confirmation from the Company. The Company reserves the right to decline a booking at its discretion.
For certain Services, such as end-of-tenancy or deep cleaning, the Company may require additional details, photographs, or written notes to assess the scope of work. Where required, the Company may provide an estimate that is subject to revision if the actual condition of the Premises differs significantly from the information provided.
The Client is responsible for providing the Cleaner with safe and reasonable access to the Premises at the agreed time. This may include providing keys, entry codes, or arranging for someone to be present to grant access.
Where keys are provided, the Client confirms that they have the authority to do so and that the keys are in full working order. The Company will take reasonable care of keys while they are in its possession but shall not be liable for pre-existing issues with locks or access systems.
If the Cleaner cannot gain access to the Premises at the agreed time due to circumstances within the Client’s control, the Company reserves the right to charge a call-out fee or the full cost of the missed booking, as set out in the cancellation policy below.
The Client agrees to:
Provide a safe working environment for the Cleaner, including notifying the Company of any health and safety risks, hazards, or special requirements at the Premises.
Ensure that there is running water, electricity, and adequate lighting available during the Service.
Secure valuable, fragile, or irreplaceable items before the Service starts. The Company recommends that the Client removes or safely stores such items.
Provide accurate information about the Premises, including its size and condition, and inform the Company of any areas or items that require special care.
Comply with all applicable laws and regulations relating to the Premises and the use of cleaning products.
The fees for the Services will be communicated to the Client at the time of booking or as otherwise agreed in writing. Prices may be based on an hourly rate, a fixed fee, or a combination of both, depending on the type of Service.
Unless otherwise agreed, payment is due on or before the day of the Service. The Company accepts the payment methods communicated in its booking materials. The Client is responsible for ensuring that payment is made in full and on time.
The Company reserves the right to request a deposit for certain Services, such as end-of-tenancy or large-scale cleaning work. Any required deposit will be communicated to the Client before the booking is confirmed.
If payment is not received by the due date, the Company may suspend or cancel the Service and reserves the right to charge interest or late payment fees, in accordance with applicable law. The Client shall be responsible for any reasonable costs incurred by the Company in recovering overdue payments.
Where additional time or work is required beyond what was originally estimated due to the condition of the Premises or additional tasks requested by the Client, the Company may charge additional fees. Wherever practicable, the Company will seek the Client’s agreement prior to performing additional chargeable work.
The Client may cancel or reschedule a booking by providing the Company with reasonable prior notice. The required notice period and any applicable charges will be communicated during the booking process or in the Company’s standard tariff information.
If the Client cancels or reschedules a booking without providing the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the scheduled Service.
Where the Cleaner is unable to attend the Premises due to circumstances beyond the Company’s reasonable control, such as illness, severe weather, transport disruption, or emergencies, the Company will inform the Client as soon as reasonably possible and will offer an alternative appointment. The Company shall not be liable for any loss suffered by the Client as a result of such rescheduling, provided a suitable alternative time is offered.
The Company may cancel a booking or suspend the Services with immediate effect where the Client is in breach of these Terms and Conditions, where there are health and safety concerns, or where the Cleaner experiences abusive, threatening, or inappropriate behaviour.
The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Service, they should notify the Company within a reasonable time, and in any event within 24 hours of completion of the Service where the issue relates to the quality of the cleaning.
Upon receipt of a complaint, the Company may request additional information from the Client and, where appropriate, may arrange for a Cleaner to revisit the Premises to address any reasonable concerns about the standard of work. Any re-clean or remedy will be provided at the Company’s discretion and subject to the nature of the complaint.
The Client shall provide the Company with access to the Premises to inspect or remedy any alleged issues. The Client agrees not to arrange remedial work with the Cleaner directly without the Company’s consent, as this may affect the Company’s ability to resolve the matter.
The Company will use reasonable skill and care in providing the Services and will maintain appropriate insurance cover as required by law. The Company’s liability to the Client for any loss or damage arising from the provision of the Services shall, to the extent permitted by law, be limited to the value of the individual booking during which the loss or damage occurred.
The Company shall not be liable for:
Loss or damage that arises as a result of inaccurate, incomplete, or misleading information provided by the Client.
Wear and tear, existing damage, or deterioration of items or surfaces that may be revealed or exacerbated by cleaning.
Damage to items or surfaces that are fragile, improperly installed, or unsuitable for cleaning with standard methods or products, where the Client has not informed the Company of any special requirements.
Any indirect, consequential, or economic loss, including loss of profit, business, revenue, or opportunity.
Loss or damage arising from a failure to provide access to the Premises at the agreed time.
The Client is responsible for securing valuables and personal belongings. The Company shall not be liable for any alleged loss of cash, jewellery, or other high-value items unless there is clear and conclusive evidence of wrongdoing by a Cleaner while acting in the course of their duties.
The Company is committed to operating in accordance with applicable health and safety legislation. Cleaners are instructed to work safely and to refuse tasks that would place them or others at undue risk.
The Company may use its own cleaning products and equipment or, where agreed, products and equipment provided by the Client. When the Client provides products, they are responsible for ensuring that such products are safe, suitable for their intended use, and compliant with all applicable regulations.
The Client must inform the Company of any allergies, sensitivities, or restrictions relating to the use of particular cleaning products or materials at the Premises. The Company will take reasonable steps to accommodate such requests where practicable.
The Company will handle general domestic or office waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations. This typically includes collecting and placing general waste or recycling into the appropriate bins at the Premises.
The Company does not remove, transport, or dispose of large volumes of waste, bulky items, hazardous materials, clinical waste, or regulated substances unless expressly agreed in writing and subject to additional charges. Such materials include but are not limited to chemicals, solvents, paint, medical sharps, asbestos, flammable liquids, and contaminated items.
The Client is responsible for ensuring that any waste the Company is asked to handle is lawful to dispose of through normal household or commercial waste streams. The Client must not request the Cleaner to dispose of items in a manner that would breach waste, environmental, or local authority regulations.
Where the Service includes garden or external cleaning, the removal of green waste or external debris may be subject to separate arrangements and fees. The Company will communicate any such conditions to the Client in advance.
If an accident occurs during the provision of the Services that results in damage to the Client’s property, the Client should notify the Company as soon as reasonably possible and, in any event, within 24 hours of becoming aware of the damage.
The Company may request evidence such as photographs, receipts, or repair estimates. Where the Company is found to be responsible, it may, at its discretion, arrange for repair or replacement of the damaged item or provide a reasonable financial contribution taking account of the age and condition of the item.
The Company shall not be liable for damage to items that are inherently fragile or that have pre-existing damage, poor installation, or defects, including but not limited to loose fittings, unsecured fixtures, or items that are not suitable for routine cleaning.
The Client agrees not to directly employ, engage, or solicit any Cleaner or member of staff introduced by the Company for private work or other services outside of the Company’s arrangements for a period of 12 months from the date of the last Service provided.
If the Client breaches this non-solicitation clause, the Company reserves the right to charge a reasonable introduction or finder’s fee to cover recruitment and training costs.
The Company will handle any personal data supplied by the Client in accordance with applicable data protection legislation and its internal policies. The Company will use such information only for the purposes of managing bookings, providing the Services, processing payments, and handling customer service matters.
The Company will take reasonable steps to ensure that personal data is kept secure and is only accessed by authorised personnel. The Client has rights relating to their personal data, which may include the right to access, correct, or request deletion of their information, subject to legal and contractual obligations.
Both parties agree to treat as confidential any non-public information obtained about the other party in connection with the Services, except where disclosure is required by law or by a competent authority.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or the operation of its business. The latest version will apply to future bookings and, where reasonable, to ongoing arrangements.
Where a change to the Terms and Conditions materially affects existing Services, the Company will take reasonable steps to inform the Client. Continued use of the Services after any amendments come into effect shall constitute acceptance of the updated Terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulator, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any written confirmation of booking or specific service agreement provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.
By booking or using the Services of Cleaners SW1, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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