This Privacy Policy explains how Cleaners SW1 collects, uses, stores and protects personal data relating to customers and prospective customers in the SW1 area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all individual customers and prospective customers of Cleaners SW1 located in the SW1 area, including those who make enquiries, request quotations, book services or otherwise interact with us in connection with our cleaning services. It covers personal data collected online, by phone and in person.
For the purposes of data protection law, Cleaners SW1 is the data controller in relation to the personal data described in this Policy. This means that we decide how and why your personal data is used and are responsible for ensuring it is handled lawfully, fairly and transparently.
We may collect and process the following categories of personal data about you when you contact us or use our services:
Identification and contact details such as your name, home address, billing address, service address, and communication preferences.
Contact methods such as your preferred method of communication and any profile information you choose to provide in the course of making a booking or enquiry.
Service-related information such as details of the property to be cleaned, access instructions, cleaning preferences, dates and times of appointments, records of services provided and customer service correspondence.
Financial and transaction information such as the amount and dates of payments, basic payment details required to process transactions, and records of invoices and receipts. We do not store full card details when payment is processed via secure payment providers.
Technical and usage data such as information about how you contacted us, basic device or browser information and records of communications with us, where applicable.
Any other information you voluntarily provide, such as feedback, complaints, testimonials or information provided during calls, messages or forms.
We may collect personal data directly from you when you contact us by phone, via online forms, through messaging platforms, or in person. We also collect data when you make or amend a booking, make a payment, give feedback, or contact us with a query or complaint.
We may receive limited personal data from third parties where necessary for providing our services, for example from payment processors or platforms you use to make a booking with us.
We will only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: where processing is necessary to enter into and perform our contract with you, including handling enquiries, providing cleaning services, managing appointments, and processing payments.
Legitimate interests: where processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing our business operations, improving services, preventing fraud, handling queries and complaints, and keeping basic records of past services.
Legal obligations: where processing is necessary for us to comply with legal and regulatory requirements, such as tax and accounting rules or responding to lawful requests from public authorities.
Consent: where required by law, for example for certain types of marketing communications, we will rely on your explicit consent. You can withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide and manage cleaning services, including confirming bookings, arranging access to your property, tailoring our services to your requirements and contacting you about your appointments.
To communicate with you, including responding to your enquiries, sending service-related messages and providing information you request.
To manage payments and accounting, including processing payments, issuing invoices and receipts, and maintaining financial records.
To manage our relationship with you, including requesting feedback, handling complaints, addressing service issues and notifying you of important changes to our terms or policies.
To ensure security and prevent misuse, including verifying identity where appropriate, preventing fraud and protecting our business and customers.
To comply with legal and regulatory obligations that apply to us.
To send you information about our services, offers or updates where we are permitted to do so based on our legitimate interests or where you have given your consent. You can opt out at any time.
We do not sell your personal data. We may share your personal data with third parties only where necessary and lawful, including:
Service providers acting as data processors who supply services to us such as payment processing, scheduling tools, accountancy support, customer relationship management or secure data storage. These processors are only permitted to use your personal data in accordance with our instructions and must protect it appropriately.
Professional advisers such as accountants, auditors or legal advisers where reasonably necessary for the management of our business or to establish, exercise or defend legal claims.
Public authorities, regulators or law enforcement where we are required by law or where necessary to protect our rights, customers or others.
In situations involving a business transfer or restructuring, in which case we will ensure appropriate safeguards are in place and that you are informed where required by law.
Where we use service providers or tools that store or access personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in line with data protection laws.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In general, we keep customer records, booking information and basic contact details for a period aligned with statutory limitation periods and tax rules, after which they are securely deleted or anonymised, unless a longer retention period is required or permitted by law.
Where we rely on your consent for certain activities, we will retain the related data until you withdraw your consent or until it is no longer needed for that specific purpose.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who need it for business purposes, using secure systems and requiring our processors to implement suitable security measures.
Under data protection laws, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal limitations. They include:
The right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
The right to rectification: you can ask us to correct inaccurate or incomplete personal data.
The right to erasure: in certain circumstances, you can request that we delete your personal data.
The right to restrict processing: in some cases, you can request that we limit the way we use your personal data.
The right to data portability: where legally applicable, you can request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller.
The right to object: you can object to certain types of processing, including direct marketing and processing based on our legitimate interests, in some situations.
The right to withdraw consent: where processing is based on your consent, you can withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data.
Our services are not directed to children and we do not knowingly collect personal data relating to individuals under the age of 18 as customers. If we become aware that we have collected such data, we will delete it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will apply from the date it is made available. We recommend that you review this Policy periodically to stay informed about how we protect your personal data.
Find our gigantic discounts on cleaners SW1 services and clean your home without spending a fortune!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(73)